Transparency on Additional Fees
Other companies will hide their outrageous fees in their terms & conditions. This is their way around promising you one price and then slapping you with a bill after you already use their service. We are completely transparent with all of the additional fees that we charge for special situations. You can see a list of all potential fees below.
For most customers, these fees will not apply. While one of our goals is to ban ridiculous fees we understand that some modest fees are necessary for us to operate and accommodate clients in special situations. If you have any questions regarding these additional fees please contact
All fees listed below are one-time flat charges.
Service Fees
In Room Pickup Service
In Room Delivery Service
Extra Insurance (max $600)
Mattress Bag (protection)
$20
$20
$5/100 increment
(per semester)
$10 each bag
Convenience Charges
Missed Appointment
Leaking Fridge
Bed Frame Service
(includes disassembly and assembly)
TV Protection Service
(required for TVs >32" not in box)
Overweight Box (>60lbs)
Unlabeled Item
Improperly Packed Box
Appointment Cancellation
Access to Box in Warehouse
Payment past due
Payment 10+ days past due
$30
$30
$40
$15
50% item surcharge
$5/item
$15
$50
$50
$10
$10 + $1 per additional day
Special Requests
Center City Pickup*
Out of Window Pickup
Out of Window Delivery
$50 - *See Below
$39
$39
*Center City Pickup denotes a pickup east of the Schuylkill River heading toward Center City. UPenn and Drexel Campuses and their surrounding areas are not considered Center City Pickups.